Terms & Conditions

Lasermarks.shop - Terms and Conditions

Last Updated: April 23, 2025

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the https://lasermarks.shop website (the "Website", "Service") operated by LaserMarks Engraving ("Us", "We", or "Our").

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have permission to access the Service.

1. Definitions

"Website" means https://lasermarks.shop.
"We/Us/Our" means LaserMarks Engraving, trading as Lasermarks.shop, with our registered office/trading address at [Your Full Trading Address]. [If applicable, add: Our VAT number is [VAT Number if applicable]].
"You/Your" means the individual accessing the Website and/or purchasing Goods.
"Goods" means the bespoke and personalised products supplied by Us to You, as described on the Website.
"Order" means Your request to purchase Goods from Us submitted via the Website.
"Contract" means the legally binding agreement between You and Us for the sale and purchase of Goods, incorporating these Terms.
"Personalisation Details" means any text, images, logos, specifications, or other information provided by You for the purpose of customising the Goods.

2. Use of the Website

You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the Website.
The content of the pages of this Website is for your general information and use only. It is subject to change without notice.
Unauthorised use of this Website may give rise to a claim for damages and/or be a criminal offence.

3. Product Information and Availability

We take reasonable care to ensure that all details, descriptions, images, and prices of Goods appearing on the Website are accurate. However, we do not warrant that the product descriptions, colours, information or other content available on the Website are accurate, complete, reliable, current, or error-free. Slight variations in colour or material may occur.
All Goods are subject to availability. We will inform you as soon as possible if the Goods you have ordered are not available.
All prices shown are in Pounds Sterling (GBP) [State clearly whether prices are inclusive or exclusive of VAT, e.g., "and are inclusive of VAT where applicable"]. Prices are subject to change without notice but changes will not affect Orders already accepted by Us.

4. Ordering Process and Contract Formation

To place an Order, you will need to follow the checkout process on the Website. You will have the opportunity to check and correct any input errors in your Order up until the point at which you submit your Order by clicking the "Pay Now" or similar confirmation button.
Your Order constitutes an offer to Us to buy Goods. All Orders are subject to acceptance by Us.
Acceptance of your Order and the formation of a Contract between You and Us will take place when We dispatch the Goods ordered or send you an email explicitly confirming acceptance of your Order, whichever occurs first.
We reserve the right to refuse any Order placed by You for any reason, including but not limited to, unavailability of stock, inability to obtain authorisation for payment, or if we suspect fraudulent activity.

5. Personalisation

It is Your sole responsibility to ensure the accuracy and completeness of all Personalisation Details provided to Us (including spelling, grammar, dates, images, logos, and design choices). Please double-check everything carefully before submitting your Order.
We cannot be held liable for any errors in personalisation resulting from incorrect information supplied by You. Refunds or replacements will not be provided for customer errors.
By submitting Personalisation Details (including images, logos, or text), You warrant that You have the necessary rights, licences, or permissions to use such content and that its use by Us to fulfil Your Order will not infringe the intellectual property rights or any other rights of any third party. You agree to indemnify Us against any claims, liabilities, damages, costs, and expenses arising from any breach of this warranty.
We reserve the right to refuse any Order or cancel any Contract if the Personalisation Details provided are, in Our reasonable opinion, offensive, illegal, defamatory, obscene, likely to infringe third-party rights, or otherwise inappropriate.

6. Payment

Payment for all Goods and applicable delivery charges must be made in full at the time of placing your Order.
We accept payment via Wix Payments/Stripe which includes, Visa & Mastercard, and also via PayPal.
You confirm that the credit/debit card or payment account being used is yours. All card payments are subject to authorisation by your card issuer.
We take reasonable care to make our Website secure. All credit/debit card transactions on this site are processed using Wix Payments/Stripe/PayPal, a secure online payment gateway that encrypts your card details in a secure host environment. However, We cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

7. Delivery

We will deliver the Goods to the delivery address specified in your Order.
Delivery will be made via [Specify carrier(s) if known, e.g., Royal Mail, Courier]. Delivery charges will be specified during the checkout process.
Any delivery dates quoted are estimates only and time of delivery is not of the essence. We will endeavour to dispatch Goods promptly, but delays can occur, especially with personalised items.
Risk of loss and damage to the Goods passes to You upon delivery. Ownership of the Goods will only pass to You when We receive full payment of all sums due in respect of the Goods, including delivery charges.
Currently, we deliver to UK Mainland only but we are looking to expand services to international locations.

8. Cancellations, Returns, and Refunds

Personalised and Bespoke Goods: Please note that the statutory 14-day cooling-off period (right to cancel) under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to Goods made to your specifications or which are clearly personalised. Therefore, once an Order for personalised Goods is accepted, it generally cannot be cancelled or returned if you simply change your mind.
Faulty, Damaged, or Incorrect Goods: Your statutory rights under the Consumer Rights Act 2015 are unaffected. If Goods arrive faulty, damaged, or are significantly incorrect due to an error on Our part, please refer to Our [Link to Returns Policy] for details on how to report the issue and arrange for a repair, replacement, or refund.
Please refer to Our full [Link to Returns Policy] for detailed information.

9. Intellectual Property

All content included on the Website, such as text, graphics, logos, images, and software, is the property of LaserMarks Engraving or its content suppliers and protected by UK and international copyright laws.
You are granted a limited licence only for purposes of viewing the material contained on this Website.
Any intellectual property provided by You as part of Personalisation Details remains Your property (or the property of the respective owner). You grant Us a non-exclusive, royalty-free licence solely to use this intellectual property for the purpose of fulfilling Your Order.

10. Privacy and Data Protection

We are committed to protecting your privacy. We will only use the information that We collect about You lawfully in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please refer to our [Link to Privacy Policy] for details on how we collect, use, and protect your personal data.

11. Limitation of Liability

Nothing in these Terms shall limit or exclude Our liability for:
- death or personal injury caused by Our negligence;
- fraud or fraudulent misrepresentation;
- breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
- breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples);
- defective products under the Consumer Protection Act 1987; or
- any matter in respect of which it would be unlawful for Us to exclude or restrict liability.
Subject to the above, We will not be liable to You, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, interruption to business, for any loss of business opportunity, or for any indirect or consequential loss arising under or in connection with the Contract.
Subject to the clauses above, Our total liability to You in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Goods paid by You.

12. Events Outside Our Control (Force Majeure)

We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under a Contract that is caused by an Event Outside Our Control.
An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an Event Outside Our Control takes place that affects the performance of Our obligations under a Contract, We will contact you as soon as reasonably possible to notify you, and Our obligations under the Contract will be suspended.

13. Communication

Applicable laws require that some information or communications We send to You should be in writing. When using Our Website, You accept that communication with Us will be mainly electronic. We will contact You by email or provide You with information by posting notices on Our Website.

14. General

Changes to Terms: We reserve the right to amend these Terms from time to time. The Terms in force at the time you place your Order will apply to the Contract between You and Us.
Severability: If any court or relevant authority decides that any of the provisions of these Terms or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
Waiver: If We fail to insist that You perform any of your obligations under these Terms, or if We do not enforce Our rights against You, or if We delay in doing so, that will not mean that We have waived Our rights against You and will not mean that You do not have to comply with those obligations.
Third Party Rights: A person who is not a party to these Terms or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
Governing Law and Jurisdiction: These Terms and any Contract between Us, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the law of England and Wales. You and We both agree that the courts of England and Wales will have exclusive jurisdiction.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact Us:

By email: hello@lasermarks.shop
Via our contact form.