Privacy Policy

Privacy Policy for LaserMarks Engraving

Effective Date: 3 June 2025

This Privacy Policy describes how LaserMarks Engraving ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website https://lasermarks.shop (the "Site") or purchase our products or services. This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

LaserMarks Engraving is the controller responsible for your personal data.

Business Name: LaserMarks Engraving
Website: https://lasermarks.shop
Contact Email: privacy@lasermarks.shop]
Contact Address: Pontypool, Torfaen

2. The Information We Collect

We may collect and process the following types of personal information about you:

Identity Data: Includes first name, last name, title.
Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us. (Please note: we use third-party payment processors, such as PayPal, SumUp, SquareUp, Wix Payments). We do not store your full credit/debit card details).
Technical Data: Includes internet protocol (IP) address, your login data (if applicable), browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Includes information about how you use our website, products, and services.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties (where applicable) and your communication preferences.
Order-Specific Data: For custom engraving orders, this may include text, images, or designs you provide for engraving. We will only use this data for the purpose of fulfilling your order.

3. How We Collect Your Information

We use different methods to collect data from and about you including through:

Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms on our Site or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
- Create an account on our website;
- Place an order for our products or services;
- Subscribe to our newsletter or marketing communications;
- Request information or customer support;
- Enter a competition, promotion, or survey; or
- Give us feedback.
Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, Browse actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see our Cookie Policy (you will need to create one separately or include a section here) for further details.
Third parties or publicly available sources: We may receive personal data about you from various third parties as set out below:
- Technical Data from analytics providers such as Google Analytics.
- Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services such as PayPal, Wix Payments, SumUp, SquareUp, Google Pay, Apple Pay) and (RoyalMail, DPD, Evri).

4. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To fulfil a contract: To process and deliver your orders, including managing payments, fees, and charges, and collecting and recovering money owed to us. This includes processing any Order-Specific Data you provide for custom engravings.
Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This includes:
- Managing our relationship with you (e.g., notifying you about changes to our terms or privacy policy, asking you to leave a review).
- Operating and improving our website, products, and services.
- Preventing fraud.
- For record-keeping and administrative purposes.
With your consent: Where you have given us your explicit consent to do so, for example, to send you marketing emails about our new products, special offers, or other information we think you may find interesting. You can withdraw your consent at any time by contacting us or using the unsubscribe link in our emails.
To comply with a legal obligation: Where we need to comply with a legal or regulatory obligation.

5. Legal Basis for Processing

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Purpose/ActivityType of dataLawful basis for processing including basis of legitimate interest
To register you as a new customer(a) Identity (b) ContactPerformance of a contract with you
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us (c) Process customisation details(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications (f) Order-Specific Data(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey(a) Identity (b) Contact (c) Profile (d) Marketing and Communications(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)(a) Identity (b) Contact (c) Technical(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) TechnicalNecessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences(a) Technical (b) UsageNecessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and CommunicationsWith your explicit consent or where permissible for our legitimate interests (to develop our products/services and grow our business).

6. Data Sharing and Disclosure

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:

Service Providers: We may share your information with third-party vendors and service providers that perform services on our behalf, such as payment processing (e.g., [List your payment processors, e.g., Stripe, PayPal]), order fulfilment and delivery (e.g., [List your delivery companies, e.g., Royal Mail, DPD]), website hosting, email services, and marketing services. These providers are contractually obligated to protect your data and use it only for the services we request.
Professional Advisers: Acting as processors or joint controllers including lawyers, bankers, auditors, and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance, and accounting services.
HM Revenue & Customs, regulators and other authorities: Acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
Business Transfers: If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a new owner. We will notify you before this happens if your data will be used contrary to this policy.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
7. International Transfers
Some of our external third parties may be based outside the UK so their processing of your personal data will involve a transfer of data outside the UK.
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK.
Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances, you can ask us to delete your data: see "Your Legal Rights" below for further information.
In some circumstances, we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data's accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us at [Insert Your Email Address Here - e.g., privacy@lasermarks.shop].
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

11. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy [Link to your Cookie Policy - you will need to create this separately].
Alternatively, if you don't have a separate Cookie Policy, you can briefly explain cookie usage here:
"Cookies are small files of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. We use the following cookies:
* Strictly necessary cookies: These are required for the operation of our website (e.g., cookies that enable you to log into secure areas or use a shopping cart).
* Analytical/performance cookies: They allow us to recognise and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.
* Functionality cookies: These are used to recognise you when you return to our website, enabling us to personalise content for you and remember your preferences.
* Targeting cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and any advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site."

12. Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

13. Changes to This Privacy Policy

We keep our privacy policy under regular review. This version was last updated on 3 June 2025. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

14. How to Contact Us and Complaints

If you have any questions about this privacy policy or our privacy practices, or if you wish to make a complaint, please contact us at:

Email: [Insert Your Email Address Here - e.g., privacy@lasermarks.shop]
Postal Address: [Insert Your Business Address Here]

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Important Next Steps for LaserMarks Engraving:

Fill in the Blanks: Replace all bracketed information (e.g., [Insert Your Email Address Here]) with your actual business details.
Identify Third Parties: Accurately list all third-party payment processors (e.g., Stripe, PayPal) and delivery companies (e.g., Royal Mail, Evri) you use.
Cookie Policy: You must either create a separate, detailed Cookie Policy and link to it, or ensure the cookie information provided in section 11 is accurate and comprehensive for your website's use of cookies. Using a cookie consent banner on your website is also a requirement.
Review and Understand: Read through this policy carefully to ensure it accurately reflects your data processing practices.
Internal Procedures: Ensure you have internal procedures in place to comply with this policy, particularly regarding data subject requests, data security, and data breach notifications.
Website Implementation: Display this privacy policy clearly and accessibly on your website, typically in the footer.
Consent Mechanisms: If you plan to send marketing emails, ensure you have a clear mechanism for obtaining explicit consent (e.g., an opt-in checkbox that is not pre-ticked).
Regular Review: Schedule periodic reviews (e.g., annually) of this policy to ensure it remains up-to-date with your practices and any legal changes.
Legal Advice: While this template is comprehensive, consider seeking independent legal advice to ensure full compliance with all applicable laws for your specific business circumstances.

Privacy Policy for LaserMarks Engraving

Effective Date: 3 June 2025

This Privacy Policy describes how LaserMarks Engraving ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website https://lasermarks.shop (the "Website") and purchase our laser engraving products and services. We are committed to ensuring that your privacy is protected and your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

LaserMarks Engraving is the data controller responsible for your personal data. Our contact details are:
LaserMarks Engraving
Pontypool, Torfaen
hello@lasermarks.shop

Website: https://lasermarks.shop

2. What Personal Data We Collect

We may collect the following types of personal data:

Identity Data: Including your first name, last name, and title.
Contact Data: Including your billing address, delivery address, email address, and telephone numbers.
Transaction Data: Including details about payments to and from you (though we do not store full payment card details – these are processed by our third-party payment processors) and details of products and services you have purchased from us.
Customisation Data: Including any text, images, logos, or other information you provide to us for the purpose of customising your engraved products.
Technical Data: Including your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.
Usage Data: Including information about how you use our Website, products, and services.
Marketing and Communications Data: Including your preferences in receiving marketing from us and our third parties (where applicable) and your communication preferences.

3. How We Collect Your Personal Data
We collect personal data in the following ways:

Direct Interactions: You may give us your Identity, Contact, Transaction, and Customisation Data by filling in forms on our Website, by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
- Create an account on our Website.
- Place an order for our products or services.
- Subscribe to our newsletter or marketing communications (where consent is given).
- Request information or customer support.
- Enter a competition, promotion, or survey.
- Give us feedback.
Automated Technologies or Interactions: As you interact with our Website, we may automatically collect Technical Data about your equipment, Browse actions, and patterns. We collect this personal data by using cookies and other similar technologies. Please see our Cookie Policy (you will need to create a separate Cookie Policy or include a section here) for further details.
Third Parties: We may receive personal data about you from various third parties, such as:
- Payment service providers (e.g., PayPal, Stripe) who will process your payment information. We do not store your full card details.
- Analytics providers (e.g., Google Analytics).
- Delivery service providers.

4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To Perform a Contract: To process and deliver your orders, including managing payments, fees, and charges, and to manage your queries or requests.
Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This includes:
- Managing our relationship with you, which will include notifying you about changes to our terms or privacy policy.
- Administering and protecting our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
- Delivering relevant Website content and advertisements to you and measuring or understanding the effectiveness of the advertising we serve to you.
- Using data analytics to improve our Website, products/services, marketing, customer relationships, and experiences.
- To contact you about an uncompleted order or to follow up on a query.
With Your Consent: Where you have given us explicit consent to do so, for example, to send you marketing emails about our new products, special offers, or other information we think you may find interesting. You can withdraw your consent at any time.
To Comply with a Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., for tax purposes).

Specifically, we use your data for the following purposes:

Order Fulfilment: To process your orders, create your custom engraved items, take payment, and arrange delivery.
- Lawful Basis: Performance of a contract, Legitimate Interests.
Customer Service: To respond to your enquiries, provide support, and manage any complaints.
- Lawful Basis: Performance of a contract, Legitimate Interests.
Website Operation and Improvement: To ensure the smooth operation of our Website, to analyse how visitors use our Website, and to make improvements.
- Lawful Basis: Legitimate Interests.
Marketing (with your consent): To send you information about our products, services, and promotions that may be of interest to you.
- Lawful Basis: Consent.
Legal and Regulatory Compliance: To comply with applicable laws and regulations.
- Lawful Basis: Legal Obligation.

5. Sharing Your Personal Data
We may have to share your personal data with the parties set out below for the purposes set out in Section 4:

Service Providers: Third-party companies that provide services on our behalf, such as payment processors (e.g., Stripe, PayPal), delivery companies (e.g., Royal Mail, courier services), and IT and website hosting providers. These service providers are only permitted to process your personal data in accordance with our instructions and for the purposes specified.
Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
HM Revenue & Customs, regulators, and other authorities: Based in the United Kingdom who require reporting of processing activities in certain circumstances.
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

Some of our external third parties may be based outside the UK or European Economic Area (EEA), so their processing of your personal data will involve a transfer of data outside the UK/EEA.
Whenever we transfer your personal data out of the UK/EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK Government.
Where we use certain service providers, we may use specific contracts approved by the UK which give personal data the same protection it has in the UK.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK/EEA.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances, you can ask us to delete your data: see Section 9 (Your Legal Rights) below for further information.
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
9. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us at privacy@lasermarks.shop.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Cookies

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy [Insert Link to Cookie Policy if separate, or detail cookie usage here if not].
[If including cookie information directly here, provide details such as:]
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
We use the following types of cookies:

Strictly Necessary Cookies: These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website and use a shopping cart.
Analytical/Performance Cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality Cookies: These are used to recognise you when you return to our Website. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).
Targeting/Marketing Cookies: These cookies record your visit to our Website, the pages you have visited, and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose, but only with your consent.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our Website.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

11. Links to Other Websites

Our Website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

12. Changes to This Privacy Policy

We keep our privacy policy under regular review. This version was last updated on 3 June 2025. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

13. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:
LaserMarks Engraving
Pontypool, Torfaen
hello@lasermarks.shop

You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Privacy Policy

Business Name: LaserMarks Engraving

Website: https://lasermarks.shop

Contact Email: privacy@lasermarks.shop]

Contact Address: Pontypool, Torfaen

2. The Information We Collect We may collect and process the following types of personal information about you:

Identity Data: Includes first name, last name, title.

Contact Data: Includes billing address, delivery address, email address, and telephone numbers.

Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us. (Please note: we use third-party payment processors, such as PayPal, SumUp, SquareUp, Wix Payments). We do not store your full credit/debit card details).

Technical Data: Includes internet protocol (IP) address, your login data (if applicable), browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Usage Data: Includes information about how you use our website, products, and services.

Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties (where applicable) and your communication preferences.

Order-Specific Data: For custom engraving orders, this may include text, images, or designs you provide for engraving. We will only use this data for the purpose of fulfilling your order.

3. How We Collect Your Information We use different methods to collect data from and about you including through:

Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms on our Site or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

Create an account on our website;

Place an order for our products or services;

Subscribe to our newsletter or marketing communications;

Request information or customer support;

Enter a competition, promotion, or survey; or

Give us feedback.

Third parties or publicly available sources: We may receive personal data about you from various third parties as set out below:

Technical Data from analytics providers such as Google Analytics.

Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services such as PayPal, Wix Payments, SumUp, SquareUp, Google Pay, Apple Pay) and (RoyalMail, DPD, Evri).

4. How We Use Your Information We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To fulfil a contract: To process and deliver your orders, including managing payments, fees, and charges, and collecting and recovering money owed to us. This includes processing any Order-Specific Data you provide for custom engravings.

Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This includes:

Managing our relationship with you (e.g., notifying you about changes to our terms or privacy policy, asking you to leave a review).

Operating and improving our website, products, and services.

Preventing fraud.

For record-keeping and administrative purposes.

To comply with a legal obligation: Where we need to comply with a legal or regulatory obligation.

Professional Advisers: Acting as processors or joint controllers including lawyers, bankers, auditors, and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance, and accounting services.

HM Revenue & Customs, regulators and other authorities: Acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

Business Transfers: If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a new owner. We will notify you before this happens if your data will be used contrary to this policy.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK.

Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

If you want us to establish the data's accuracy.

Where our use of the data is unlawful but you do not want us to erase it.

Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.

You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Email: [Insert Your Email Address Here - e.g., privacy@lasermarks.shop]

Postal Address: [Insert Your Business Address Here]

Fill in the Blanks: Replace all bracketed information (e.g., [Insert Your Email Address Here]) with your actual business details.

Identify Third Parties: Accurately list all third-party payment processors (e.g., Stripe, PayPal) and delivery companies (e.g., Royal Mail, Evri) you use.

Cookie Policy: You must either create a separate, detailed Cookie Policy and link to it, or ensure the cookie information provided in section 11 is accurate and comprehensive for your website's use of cookies. Using a cookie consent banner on your website is also a requirement.

Review and Understand: Read through this policy carefully to ensure it accurately reflects your data processing practices.

Internal Procedures: Ensure you have internal procedures in place to comply with this policy, particularly regarding data subject requests, data security, and data breach notifications.

Website Implementation: Display this privacy policy clearly and accessibly on your website, typically in the footer.

Consent Mechanisms: If you plan to send marketing emails, ensure you have a clear mechanism for obtaining explicit consent (e.g., an opt-in checkbox that is not pre-ticked).

Regular Review: Schedule periodic reviews (e.g., annually) of this policy to ensure it remains up-to-date with your practices and any legal changes.

Legal Advice: While this template is comprehensive, consider seeking independent legal advice to ensure full compliance with all applicable laws for your specific business circumstances.

Identity Data: Including your first name, last name, and title.

Contact Data: Including your billing address, delivery address, email address, and telephone numbers.

Transaction Data: Including details about payments to and from you (though we do not store full payment card details – these are processed by our third-party payment processors) and details of products and services you have purchased from us.

Customisation Data: Including any text, images, logos, or other information you provide to us for the purpose of customising your engraved products.

Technical Data: Including your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.

Usage Data: Including information about how you use our Website, products, and services.

Marketing and Communications Data: Including your preferences in receiving marketing from us and our third parties (where applicable) and your communication preferences.

3. How We Collect Your Personal Data We collect personal data in the following ways:

Direct Interactions: You may give us your Identity, Contact, Transaction, and Customisation Data by filling in forms on our Website, by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

Create an account on our Website.

Place an order for our products or services.

Subscribe to our newsletter or marketing communications (where consent is given).

Request information or customer support.

Enter a competition, promotion, or survey.

Give us feedback.

Third Parties: We may receive personal data about you from various third parties, such as:

Payment service providers (e.g., PayPal, Stripe) who will process your payment information. We do not store your full card details.

Analytics providers (e.g., Google Analytics).

Delivery service providers.

4. How We Use Your Personal Data We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To Perform a Contract: To process and deliver your orders, including managing payments, fees, and charges, and to manage your queries or requests.

Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This includes:

Managing our relationship with you, which will include notifying you about changes to our terms or privacy policy.

Administering and protecting our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).

2. The Information We Collect

We may collect and process the following types of personal information about you:

3. How We Collect Your Information

We use different methods to collect data from and about you including through:

4. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

3. How We Collect Your Personal Data
We collect personal data in the following ways:

4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

5. Sharing Your Personal Data
We may have to share your personal data with the parties set out below for the purposes set out in Section 4: